Return & Refund Policy – Posheena

At Posheena, we value our customers and aim to provide the best shopping experience for kids’ costumes worldwide. We want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our return and refund guidelines below.

Returns

• We accept returns within 7 days of delivery.

• The product must be unused, unworn, unwashed, and in its original packaging with all tags attached.

• Customized costumes, personalized orders, and special requests are non-returnable and non-refundable.

• Shipping costs for returns are the responsibility of the customer, unless the item was received damaged or incorrect.

Refunds

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Please note: Shipping charges are non-refundable.

Exchanges

• We currently do not offer direct exchanges. If you need a different size or design, please place a new order after returning the original item.

Damaged or Wrong Item

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or issue a full refund, including shipping costs.

International Orders

• For international customers, return shipping may take longer. Customs duties and import taxes paid are non-refundable.

How to Request a Return

1. Contact us on WhatsApp: 0311-9131762 or email our support team.

2. Provide your order number and clear photos of the product (if damaged/incorrect).

3. Our team will guide you through the return process.